Seven hours from feature request to updated application released: Sync-N-Link now uses log notes from video *or* audio. http://bit.ly/aqcxN7
I love being a small independent software developer: it’s great to be able to respond to customer requests promptly – and it makes the software better. Incidents like this one today make me also appreciative of the communication tools we now have
Some time, overnight our time, we had a new customer buy a copy of Sync-N-Link to sync rushes for 8 episodes of a new drama series: in Belgium! A few hours later he emailed to say that it was doing everything he expected, but their sound guy entered metadata (log notes) into the sound clips and Sync-N-Link (like Final Cut Pro itself) discards audio metadata in favor of the video metadata. (In a merged clip there is only room for one of each type of log note/metadata). The feature request was that the metadata from the audio could be preserved instead of from that from the video.
A good request. The ever efficient Greg Clarke, after morning coffee, got to work. At around 1:30 pm (Pacific) an update was published, ready for download, with the feature added. Not quite seven hours from feature request to released software.
I love that we can do that.
If you use any of our software let us know what more you want it to do. We can be very responsive!