I speak as both a customer of software (among other things) and a developer of niche software and in both voices I want to scream “Read the Help” many times a day.
We get many emails where someone has tried to use one of our apps and “it hasn’t worked” and they’re “really stressed”. At least 80% are solved by copying and pasting part of the Help. For sure it’s annoying for us to write the Help and then have to provide it in bite size chunks to the customer. It takes time and that costs us money, but that’s not the reason you should read the Help.
Reading the Help will reduce your stress and get you answers faster. Continue reading For your own sake: “Read the Fine Help!”